The CFPB is monitoring financial institutions’ use of chatbot technology to ensure consumers receive timely and reliable support from their providers
FTC Action Stops H&R Block’s Unfair Downgrading Practices and Deceptive Promises of ‘Free’ Filing
Archive for Policy and compliance – Page 2
Today, the CFPB is taking another step toward ensuring accountability for automated decision models, sometimes marketed as artificial intelligence (AI)
This week, we filed a Statement of Interest to protect people from discriminatory targeting
The CFPB and the FTC want to hear about challenges you’ve faced because of rental background checks
Today the CFPB finalized an update to our procedural rule regarding administrative adjudication
We requested information from the largest credit card companies about why actual payment information has largely gone missing from the nationwide consumer reporting system
Seeking help from a Department of Veterans Affairs (VA)-accredited attorney, claims agent, or Veterans Service Organization representative can ensure you receive assistance throughout the claims process with VA and avoid excessive fees
Mortgage servicers have direct communication with homeowners
Today, the CFPB is releasing our updated Mortgage Servicing Examination Procedures, providing transparency to stakeholders about how we do our work
The CFPB’s supervisory activities may help entities identify issues before they become systemic or cause significant harm
