The Federal Trade Commission has approved a final consent order against Sitejabber, a company offering an AI-enabled consumer review platform, which deceived consumers by misrepresenting that ratings and reviews it published came from customers who experienced the reviewed product or service, artificially inflating average ratings and review counts
FTC Approves Final Order against Sitejabber, Which Misrepresented Ratings and Reviews by Consumers Who Had Not Yet Received Products or Services